Measuring Service Value

Event date: 19 May 2021 13:00 - 13:45 UTC+1 Venue: Online BrightTalk Details:

Service management frameworks all tell us of the importance of service value. But how do we measure that value? And how do we use those measurements to manage our services?

In this presentation, we look at service value in the context of service systems. A typology of service values is described. We recommend metrics for measuring each type of service value. Finally, we look at who uses those measurements and how they contribute to managing services.

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