| Event date: | 6 May 2014 14:00 UTC+1 - 15:00 | |
| Venue: | Lisbon Lisbon Portugal | |
| Details: | A solution to significant problems in today’s ITSM tool landscape as faced by the second and third lines of support. |  |
| Event organizer: | itSMF Portugal | Organizer's web site |
| Available places: | ∞ | |
| Price per seat: | See event organizer's site for more details |
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