In an interview of Rohit Ghai, of EMC, on an ACMLive event [no longer available on line], an interesting twist was given to the traditional goal of knowledge management. This goal is often described as “providing the right information to the right person at the right time, to support making the right decision.” Rohit spoke of “providing the right information to the right person at the right time on the right device…”
The link with BYOD is the fact that many organizations chose not to allow their users to have the devices that the users themselves would most want to use to perform their knowledge work. It is said that the upcoming generation of knowledge workers is better equipped at home than at work. While this statement may be more folklore or spin than fact, it highlights the great inefficiencies that result from employees and consultants being denied the right to use the tools that help them be most effective and efficient. As a consultant I have frequently faced the issue of having precisely the information required to resolve an issue, but the documents are on my personal equipment, which I have not been allowed to bring into the customers’ sites. So, I get the right information, but because it is on the wrong device, I get it at the wrong time.
I look forward to the results of the itSMF International survey on the management of end user personal devices.