• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

New work on the architecture of service management

1 November 2013 by Robert Falkowitz Leave a Comment

TOGAF®, the enterprise architecture framework, describes a four level model for architectures, going from a foundation architecture (such as TOGAF itself, the Zachman framework, etc.) to organization-specific architectures (that is, the architecture that your organization might have in place).

There are two levels inbetween, the Common Systems Architectures and the Industry Architectures. It can be argued  whether the architecture of service provision would be at the level of Common Systems or Industry (in any case, TOGAF considers these levels to be parts of a continuum, rather than discrete segments). Whatever the case, the architecture of service management has been sadly lacking.

Until now…An initiative has been organized by Christian Nissen, Peter Brooks and Stuart Rance to develop an ontology of service management, starting with a high level architecture based on industry standards. The groundwork for this initiative has been laid, and the hard work will start on 5 November to develop a draft architecture for service management.

Twelve experienced industry figures have been invited to ponder these questions and to produce a draft that will be opened to public review in the near future. We expect that this architectural work and ontological work will provide a much clearer framework for growing and for sharing our knowledge about how to manage services.

This work is being supported by Axelos, one of the main stakeholders in the IT service management industry. You may see its press release announcing the work here. Afficionadoes of Twitter may wish to follow the tag #ArchSM.

As a participant in this initiative, I will provide regular updates about service management architecture in these columns.

Summary
Article Name
New work on the architecture of service management
Description
The Taking Ser vice Forward initiative
Author
Robert S. Falkowitz
Publisher Name
Concentric Circle Consulting
Publisher Logo
Concentric Circle Consulting

Filed Under: Service Model Tagged With: Axelos, common systems architecture, Industry architecture, service management architecture, TOGAF

Subscribe to our mailing list

Click here to be the first to learn of our events and publications
  • Email
  • Facebook
  • LinkedIn
  • Phone
  • Twitter
  • xing
  • YouTube

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts


  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

Manage Cookie Consent
We use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}