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On the origin and the descent of managing services. We put meat on the bones.

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5 S

The 5 S and Service Management

25 October 2015 by Robert Falkowitz 3 Comments

a neat workplace?

Are the 5 S applicable to service management? What could the 5 S, originating in the management of the workplace in a factory, mean for service management? The 5 S are generally represented in English as Sort, Systematic Arrangement, Shine, Standardize and Sustain. These terms are derived from the Japanese Seiri ( 整理 ); Seiton […]

Filed Under: Service Management Tagged With: 5 S, knowledge work, knowledge worker, lean, seiketsu, seiri, seisou, seiton, shiksute, shine, sort, standardize, sustain, systematic arrangement, work habit

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