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Is Kanban a Visual Management Method?

12 February 2019 by Robert Falkowitz Leave a Comment

kanban board with swim lanes

Kanban is very frequently described as “a visual management method for projects”. But is this really true? I believe it misses the core of understanding kanban and creates many misconceptions.

Filed Under: Kanban Tagged With: just in time, kanban board, kanban card, kanban maturity, knowledge work, marey chart, Marshall McLuhan, project management method, pull method, push method, ticketing tools, Toyota Production System, visualization, work flow

To whom is kanban useful?

1 May 2017 by Robert Falkowitz 1 Comment

Team with kanban board

I have been providing services based on kanban for several years now. Surprisingly, when asked if they are interested in kanban, many people respond that it doesn’t concern them. Why do I say, “surprisingly?” Because it is hard to imagine a situation where using kanban would not provide very important and durable improvements. So, to […]

Filed Under: Kanban Tagged With: kanban eLearning, kanban training, knowledge work

The 5 S and Service Management

25 October 2015 by Robert Falkowitz 3 Comments

a neat workplace?

Are the 5 S applicable to service management? What could the 5 S, originating in the management of the workplace in a factory, mean for service management? The 5 S are generally represented in English as Sort, Systematic Arrangement, Shine, Standardize and Sustain. These terms are derived from the Japanese Seiri ( 整理 ); Seiton […]

Filed Under: Service Management Tagged With: 5 S, knowledge work, knowledge worker, lean, seiketsu, seiri, seisou, seiton, shiksute, shine, sort, standardize, sustain, systematic arrangement, work habit

Collaboration Maturity Levels

5 September 2015 by Robert Falkowitz

Raising a building

In my posting on a Continual Improvement Maturity Model, I invited readers to help expand and improve the model. Rob Worth made the excellent suggestion that such a model should also include an axis of collaboration, in addition to the other axes described there. He proposed a description of the various levels. Inspired by Rob’s […]

Filed Under: Continual improvement Tagged With: collaboration, communication, decision making, knowledge work, maturity, maturity model, teamwork

Organizing for Kanban

25 April 2014 by Robert Falkowitz 5 Comments

hybrid organization

When Kanban decides against lower lead times Certain organizations applying Kanban principles may choose not to include IT operations specialists in cross-functional teams, on the assumption that it would be very hard to keep such specialists busy. These organizations prefer, instead, to group the operations specialists in their own teams, thereby increasing the risk that […]

Filed Under: Kanban, Organization Structure Tagged With: career development, cross-functional team, efficiency, kanban, knowledge management, knowledge work, knowledge workers, organization, organization structure, standardization

Case vs. Process is a matter of scope, innovation and maturity

10 December 2012 by Robert Falkowitz 6 Comments

Frederick W. Taylor

First, a reminder about why processes are used Perhaps the most important contribution of ITIL V2 to the realm of IT service management was its emphasis on working according to well defined processes. This contribution has undoubted merits, although its unthinking, blanket adoption has come under considerable criticism. Be that as it may, the fundamental […]

Filed Under: Service Management Tagged With: acm, adaptive case management, knowledge management, knowledge work, knowledge workers, process definition, processes

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