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five whys

The Sinking of the Sewol and “Root Cause” Analysis

29 July 2014 by Robert Falkowitz 5 Comments

Cause analysis

O why why why why why? Ohno Taiichi provides an oft-quoted example of using the five whys to perform root cause analysis. His neat little scenario of making durable improvements in the operation of an industrial machine gives a misleading view of the reality of understanding the causes of problems. An analysis of the sinking […]

Filed Under: Problem Management Tagged With: cause, cause-effect diagram, effect, five whys, problem, root cause analysis

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