• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

root cause analysis

The Sinking of the Sewol and “Root Cause” Analysis

29 July 2014 by Robert Falkowitz 5 Comments

Cause analysis

O why why why why why? Ohno Taiichi provides an oft-quoted example of using the five whys to perform root cause analysis. His neat little scenario of making durable improvements in the operation of an industrial machine gives a misleading view of the reality of understanding the causes of problems. An analysis of the sinking […]

Filed Under: Problem Management Tagged With: cause, cause-effect diagram, effect, five whys, problem, root cause analysis

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The role of the problem manager
  • The Three Indicators
  • Visualization of Configurations

Tag Cloud

lean management bias statistical control chart incident management tools service request manifesto for software development kanban adaptive case management service management tools process flow lead time risk impact manifesto kanban training value stream ITSM resource liquidity leadership cause problem knowledge work knowledge management ITIL incident Cost of Delay kanban board flow efficiency rigidity waste value lean urgency tools change control Incident Management change management automation agile
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2022 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in