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incident model

How many incident models should you have?

7 December 2012 by Robert Falkowitz 1 Comment

I recently made a presentation, in the context of the TFT12 event, on techniques for advanced incident management. One of the important tools to use is the incident model. During the presentation, a tweet was made by a listener asking if the number of different incidents types, and hence models, would get out of hand. […]

Filed Under: Incident Management Tagged With: incident, Incident Management, incident management tools, incident model, incident templates, maturity level, self-healing

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