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maturity level

A Continual Improvement Maturity Model

21 July 2015 by Robert Falkowitz 15 Comments

Displaying continuous improvement maturity using a radar chart

A continual improvement maturity model♠ Over the past year, I have worked with several organizations wishing to start the continual improvement of their services and how they manage them. Continual improvement can be a profound cultural change for an organization. Many teams find it difficult to appropriate and internalize the principles of continual improvement. And […]

Filed Under: Continual improvement Tagged With: leadership, maturity level, maturity model

How many incident models should you have?

7 December 2012 by Robert Falkowitz 1 Comment

I recently made a presentation, in the context of the TFT12 event, on techniques for advanced incident management. One of the important tools to use is the incident model. During the presentation, a tweet was made by a listener asking if the number of different incidents types, and hence models, would get out of hand. […]

Filed Under: Incident Management Tagged With: incident, Incident Management, incident management tools, incident model, incident templates, maturity level, self-healing

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