• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

maintenance

What is a problem?

17 March 2013 by Robert Falkowitz Leave a Comment

Although troubleshooting and the definitive elimination of faults has a long history, the particular innovation of ITIL® 2 was to recommend treating problems and incidents as two separate entities, each with its own life-cycle. This advice had led to a series of confusions and ambiguities, many of which have still not been resolved among the […]

Filed Under: Problem Management Tagged With: automation, cause, decadent society, decadent technology, known error, maintenance, proactive problem management, problem, reactive problem management, risk, root cause, symptom

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The role of the problem manager
  • The Three Indicators
  • Visualization of Configurations

Tag Cloud

process Incident Management flow efficiency service manager ITIL problem kanban training rigidity waste resource liquidity histogram incident management tools lean ITSM value stream knowledge work context switching flow process definition cause manifesto priority change management process metrics kanban board incident knowledge management impact agile leadership service management tools tools kanban Cost of Delay risk automation manifesto for software development bias lean management service request
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2022 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in