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risk

…in a vision once I saw

18 December 2014 by Robert Falkowitz Leave a Comment

Damsel with a dulcimer

The main emotional drivers of organizations are fear and hope. Fear is kept under control through the management of risk. Hope is embodied and managed via a shared vision.☭ The vast majority of the management activities (as opposed to the manufacturing or service delivery activities) in any organization are derived from this dyad, although fear […]

Filed Under: Vision Management Tagged With: fear, goals, hope, management by objective, mission statement, motivation, objective, Peter Drucker, risk, vision, vision management, vision statement

The diversity of risk management

18 December 2014 by Robert Falkowitz Leave a Comment

Auf dem Hochseil

In another article, I spoke of vision management and risk management as the two pillars upon which organizations reside. As I have already spoken about vision, let’s take a minute to examine risk in the context of service management in a little more detail.

Filed Under: Risk management, Service Management Tagged With: risk, risk control, risk management framework, risk mitigation

What is a problem?

17 March 2013 by Robert Falkowitz Leave a Comment

Although troubleshooting and the definitive elimination of faults has a long history, the particular innovation of ITIL® 2 was to recommend treating problems and incidents as two separate entities, each with its own life-cycle. This advice had led to a series of confusions and ambiguities, many of which have still not been resolved among the […]

Filed Under: Problem Management Tagged With: automation, cause, decadent society, decadent technology, known error, maintenance, proactive problem management, problem, reactive problem management, risk, root cause, symptom

The Automation of Risk Assessment

10 January 2013 by Robert Falkowitz 2 Comments

Risk Assessment Tool Architecture

Pre-industrial risk assessment Risk assessment remains a highly manual activity in all organizations I have ever seen. Some organizations have a structured approach to assessing, and then managing, risk. Others work largely with a seat of the pants approach. But in both cases, the activity of identifying risks and their magnitude and the creation and […]

Filed Under: Risk management Tagged With: automation, big data, risk, risk assessment, risk management, risk management tools

On the impacts and risks of changes

5 January 2013 by Robert Falkowitz Leave a Comment

This text has grown out of an answer I provided in an on-line discussion group, posted on 16 November 2012. The issue I would like to address is the evident confusion in many minds between risk and impact. Often, you ask people for a list of risks and they provide, instead, a list of impacts, […]

Filed Under: Change management Tagged With: change, change management, impact, risk

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