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Do we really need service desks?

29 December 2014 by Robert Falkowitz 37 Comments

I have recently been investigating provocative and heretical ideas. Among them are the very hard questions concerning radical service provider reorganization.  I have found that some of the reasons why service desks have been valuable contributions to service provider organizations are perhaps no longer justified. I would like to start a discussion around this question: […]

Filed Under: Organization Structure Tagged With: kanban, knowledge management, organizational structure, superuser, support team

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