• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

organizational structure

A Manifesto for Service Management Agility—Part V

7 November 2017 by Robert Falkowitz 1 Comment

decision-making authority vs cost cutting

I have written four articles, each analyzing one of the propo­si­tions of the Manifesto for Agile Software Development and proposing a modified ver­sion based on the issues characterizing the management of services. In this article, I ask whether there are values pro­moting agility and specific to the management of services that I have not yet […]

Filed Under: Agility, Service Management Tagged With: agile manifesto, agility, communications, decision making, manifesto, manifesto for software development, organizational structure, Service Management

Do we really need service desks?

29 December 2014 by Robert Falkowitz 37 Comments

I have recently been investigating provocative and heretical ideas. Among them are the very hard questions concerning radical service provider reorganization.  I have found that some of the reasons why service desks have been valuable contributions to service provider organizations are perhaps no longer justified. I would like to start a discussion around this question: […]

Filed Under: Organization Structure Tagged With: kanban, knowledge management, organizational structure, superuser, support team

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

kanban bias waste adaptive case management change management incident management tools kanban training kanban board value stream flow tools ITIL process metrics agility knowledge management agile process service request automation Cost of Delay knowledge work lead time resource liquidity problem rigidity urgency context switching incident value manifesto for software development Service Management change control lean risk statistical control chart impact manifesto cause Incident Management service management tools
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in