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On the origin and the descent of managing services. We put meat on the bones.

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Principles for Billing for Services

9 January 2014 by Robert Falkowitz 4 Comments

Criteria for How to Bill for Services When billing for services, a principle should be adopted that is simple, unambiguous, complete, fair, sustainable and strategic. These criteria apply equally to the provision of business services and technical services. This posting is intended to help service managers whose services are not easily billed on a transaction […]

Filed Under: Financial management Tagged With: billing, business service, costs, financial management, invoice, profit, revenue, technical service

Creating a service catalogue should not be so difficult!

25 October 2013 by Robert Falkowitz 2 Comments

Organizations find creating a service catalogue difficult It is a great mystery why service provider organizations that attempt to improve the management of their services often do not have the most fundamental document—a list of its services. How can one even imagine trying to manage services if those services have not even been identified? Service […]

Filed Under: Service Catalogue Management Tagged With: business service, service catalogue, Service Management, technical service

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