Criteria for How to Bill for Services When billing for services, a principle should be adopted that is simple, unambiguous, complete, fair, sustainable and strategic. These criteria apply equally to the provision of business services and technical services. This posting is intended to help service managers whose services are not easily billed on a transaction […]
Creating a service catalogue should not be so difficult!
Organizations find creating a service catalogue difficult It is a great mystery why service provider organizations that attempt to improve the management of their services often do not have the most fundamental document—a list of its services. How can one even imagine trying to manage services if those services have not even been identified? Service […]