This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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A Manifesto for Service Management Agility—Part V

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I have written four articles, each analyzing one of the propo­si­tions of the Manifesto for Agile Software Development and proposing a modified ver­sion based on the issues characterizing the management of services. In this article, I ask whether there are values pro­moting agility and specific to the management of services that I have not yet […]

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