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On the origin and the descent of managing services. We put meat on the bones.

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decision making

A Manifesto for Service Management Agility—Part V

7 November 2017 by Robert Falkowitz 1 Comment

decision-making authority vs cost cutting

I have written four articles, each analyzing one of the propo­si­tions of the Manifesto for Agile Software Development and proposing a modified ver­sion based on the issues characterizing the management of services. In this article, I ask whether there are values pro­moting agility and specific to the management of services that I have not yet […]

Filed Under: Agility, Service Management Tagged With: agile manifesto, communications, decision making, manifesto, manifesto for software development, organizational structure

Collaboration Maturity Levels

5 September 2015 by Robert Falkowitz

Raising a building

In my posting on a Continual Improvement Maturity Model, I invited readers to help expand and improve the model. Rob Worth made the excellent suggestion that such a model should also include an axis of collaboration, in addition to the other axes described there. He proposed a description of the various levels. Inspired by Rob’s […]

Filed Under: Continual improvement Tagged With: collaboration, communication, decision making, knowledge work, maturity, maturity model, teamwork

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