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Cynefin

Lean Incident Management

13 June 2016 by Robert Falkowitz 6 Comments

incident and user support

A vicious cycle in incident management Lean incident management is the resolution of incidents in a manner respecting lean principles. Being lean allows us to significantly reduce the extent of the control activities in the process and the number of organizational roles created to exercise those control activities. For, I have often seen a vicious […]

Filed Under: Incident Management Tagged With: Cynefin, Incident Management, incident resolution, lean, lean process, value stream, vicious cycle

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