• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • Subscribe

incident resolution

Lean Incident Management

13 June 2016 by Robert Falkowitz 6 Comments

incident and user support

A vicious cycle in incident management Lean incident management is the resolution of incidents in a manner respecting lean principles. Being lean allows us to significantly reduce the extent of the control activities in the process and the number of organizational roles created to exercise those control activities. For, I have often seen a vicious […]

Filed Under: Incident Management Tagged With: Cynefin, Incident Management, incident resolution, lean, lean process, value stream, vicious cycle

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

lean management Service Management incident incident management tools manifesto knowledge management process metrics kanban adaptive case management change control resource liquidity problem Cost of Delay process definition service manager context switching impact kanban board manifesto for software development flow efficiency value risk waste service management tools priority knowledge work ITIL cause change management agility service request urgency Incident Management lean rigidity flow agile bias value stream automation
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

This site uses cookies . You accept those cookies when you continue to use this site. Cookie policyAllow cookiesNo 3rd party non-functional cookiesCookie policy
You can revoke your consent any time using the Revoke consent button.Change cookie settings