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fast thinking

Psychology and Service Management

15 February 2014 by Robert Falkowitz Leave a Comment

Skeptical about Psychology I was invited to deliver a presentation last year and received as a token of appreciation a book, Daniel Kahneman’s Thinking, Fast and Slow. If you are like me, you have been skeptical about what benefits social sciences, such as psychology, can bring to other activities. This book completely reversed my appreciation […]

Filed Under: Service Management Tagged With: agile, fast thinking, Kahneman, Kotter, leadership, psychology, slow thinking

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