• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

leadership

A Continual Improvement Maturity Model

21 July 2015 by Robert Falkowitz 15 Comments

Displaying continuous improvement maturity using a radar chart

A continual improvement maturity model♠ Over the past year, I have worked with several organizations wishing to start the continual improvement of their services and how they manage them. Continual improvement can be a profound cultural change for an organization. Many teams find it difficult to appropriate and internalize the principles of continual improvement. And […]

Filed Under: Continual improvement Tagged With: leadership, maturity level, maturity model

Leaders, managers and bosses

7 August 2014 by Robert Falkowitz Leave a Comment

Everyone is talking about leadership Leadership is a popular theme for pundits these days. Many of them repeat the quote from (at the time) ex-U.S. president Theodore Roosevelt: People ask the difference between a leader and a boss … The leader works in the open, and the boss in covert. The leader leads, and the […]

Filed Under: Organization Structure Tagged With: boss, cattle drover, leadership, learning, manager, shepherd

Psychology and Service Management

15 February 2014 by Robert Falkowitz Leave a Comment

Skeptical about Psychology I was invited to deliver a presentation last year and received as a token of appreciation a book, Daniel Kahneman’s Thinking, Fast and Slow. If you are like me, you have been skeptical about what benefits social sciences, such as psychology, can bring to other activities. This book completely reversed my appreciation […]

Filed Under: Service Management Tagged With: agile, fast thinking, Kahneman, Kotter, leadership, psychology, slow thinking

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

urgency knowledge work cause impact change management process metrics statistical control chart ITSM value manifesto histogram automation lead time manifesto for software development incident agility incident management tools leadership change control flow process Incident Management tools risk adaptive case management kanban board knowledge management bias ITIL kanban lean waste rigidity agile kanban training problem Service Management context switching value stream service manager
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in