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On the origin and the descent of managing services. We put meat on the bones.

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flow efficiency

Measuring Flow Efficiency

6 August 2020 by Robert Falkowitz

Flow efficiency metric

A very low overhead method is proposed for accurately measuring flow efficiency with flow management software.

Filed Under: Kanban Tagged With: flow efficiency

If you don’t have time for kanban training, you need kanban training

1 May 2017 by Robert Falkowitz Leave a Comment

Team with kanban board

I recently asked people why they do not take kanban training. Many of them said they simply don’t have the time for it. Well, that is a strong indicator that they really need to use a time-saving method like kanban. Let me explain why you truly do have the time for kanban training and why […]

Filed Under: Kanban, training Tagged With: eLearning, flow efficiency, kanban, kanban training, time, value

Stopping the clock vs. waiting time

17 May 2014 by Robert Falkowitz Leave a Comment

Stopping the clock is a pernicious practice There is a tradition among certain service providers to “stop the clock” when measuring process cycle time. They consider that any process activity under the responsibility of someone other than the service provider should not count against the agreed service level. There are two main cases: when the […]

Filed Under: Kanban Tagged With: flow efficiency, kanban, lead time, lean, productivity, stop the clock, waiting time

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