• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

Kanban

Verbs, nouns and kanban board structure

2 December 2022 by Robert Falkowitz Leave a Comment

Kanban board syntax

A kanban board structure may be designed by thinking of columns as verbs and cards as nouns

Filed Under: Kanban

The Three Indicators

28 September 2020 by Robert Falkowitz Leave a Comment

dangerous curve ahead sign

When managing work in an agile manner, we should consider three types of indicators: lead, lag and along.

Filed Under: Continual improvement, Kanban Tagged With: along indicator, indicator, lag indicator, lead indicator

Measuring Flow Efficiency

6 August 2020 by Robert Falkowitz

Flow efficiency metric

A very low overhead method is proposed for accurately measuring flow efficiency with flow management software.

Filed Under: Kanban Tagged With: flow efficiency

Kanban in the Time of Corona

23 March 2020 by Robert Falkowitz

corona virus

I went to the supermarket yesterday and was delighted to see a standard kanban practice was implemented there. Attempting to limit the density of the shoppers in the store, you had to wait at the entry for a card—in fact, a kanban card—before entering. At the exit, you returned the card, enabling another entry to […]

Filed Under: Kanban Tagged With: kanban card, queue management, WIP limit

Is Kanban a Visual Management Method?

12 February 2019 by Robert Falkowitz Leave a Comment

kanban board with swim lanes

Kanban is very frequently described as “a visual management method for projects”. But is this really true? I believe it misses the core of understanding kanban and creates many misconceptions.

Filed Under: Kanban Tagged With: just in time, kanban board, kanban card, kanban maturity, knowledge work, marey chart, Marshall McLuhan, project management method, pull method, push method, ticketing tools, Toyota Production System, visualization, work flow

Managing Context Switching

10 September 2018 by Robert Falkowitz 3 Comments

context switching

It has become a commonplace that the throughput of a team’s or individual’s work is sig­ni­fi­cant­ly slowed by context switching. If, instead of trying to multi-task and performing many different tasks within a given lapse of time, we finish a task before we start another, there will be much less context switching. Con­se­quent­ly, we would […]

Filed Under: Kanban Tagged With: context switching, cost of interruptions, flow, flow optimization

Kanban and field service

12 June 2018 by Robert Falkowitz Leave a Comment

Mobile card board in vehicle

Field service work has a variety of constraints and special characteristics that may influence how the flow of field service work is managed using kanban. What is different about field service and what should we take into account when using kanban to manage field service work? Many of the issues that I will describe may […]

Filed Under: Kanban Tagged With: field service, kanban board, mobile kanban board, pre-commitment, resource liquidity, robotic process automation, waste

Violin plots for services & kanban

16 March 2018 by Robert Falkowitz 1 Comment

Concept of a violin plot

I have frequently remarked that “traditional” analysis of service events and the plotting of data is highly misleading. This is due to a distribution of data that is neither symmetric nor normal. A useful data plotting tool for asymmetric, non normal data distributions is the violin plot. This article joins my series of articles concerning […]

Filed Under: Graphical management tools, Kanban, Service Management Tagged With: asymmetric distribution, box plot, histogram, interquartile range, lead time, median, normal distribution, probability density, reliability, tools, violin plot

Next Page »

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators

Tag Cloud

incident service management tools resource liquidity cause kanban board lean management process definition process problem Cost of Delay service request process metrics flow efficiency rigidity tools histogram knowledge management Incident Management lean leadership change management knowledge work kanban bias ITSM agile waste manifesto context switching automation value stream risk manifesto for software development service manager ITIL priority statistical control chart incident management tools flow impact
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

Manage Cookie Consent
We use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}