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waiting time

Stopping the clock vs. waiting time

17 May 2014 by Robert Falkowitz Leave a Comment

Stopping the clock is a pernicious practice There is a tradition among certain service providers to “stop the clock” when measuring process cycle time. They consider that any process activity under the responsibility of someone other than the service provider should not count against the agreed service level. There are two main cases: when the […]

Filed Under: Kanban Tagged With: flow efficiency, kanban, lead time, lean, productivity, stop the clock, waiting time

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