• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

opportunity cost

Service processes versus manufacturing processes

17 March 2016 by Robert Falkowitz 8 Comments

Manufacturing and service processes—similar but not the same As more and more organizations use quantitative approaches to managing their services and service processes, so do management frameworks such as Six Sigma or Lean-Six Sigma become more and more used. However, the quality methods in such approaches were first developed to support manufacturing. They concern how […]

Filed Under: processes Tagged With: control limits, Cost of Delay, last responsible moment, lead time, lean, lean-six sigma, opportunity cost, process metrics

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The role of the problem manager
  • The Three Indicators
  • Visualization of Configurations

Tag Cloud

process definition knowledge work flow efficiency lean management Cost of Delay manifesto adaptive case management cause knowledge management service request manifesto for software development resource liquidity waste change control kanban board Incident Management ITIL problem urgency kanban tools leadership incident management tools risk agile service manager lead time automation lean process value stream change management rigidity priority impact incident bias value flow ITSM
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2022 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in