Manufacturing and service processes—similar but not the same As more and more organizations use quantitative approaches to managing their services and service processes, so do management frameworks such as Six Sigma or Lean-Six Sigma become more and more used. However, the quality methods in such approaches were first developed to support manufacturing. They concern how […]
last responsible moment
Problem Management Metrics
Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management.