• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

push system

Priority, Cost of Delay and Kanban

25 September 2014 by Robert Falkowitz 4 Comments

Metric proxies

Priority is a classic example of a proxy variable that leads to distortion of service management practices. What do I mean by “proxy variable”, why do I say that this hallowed service management concept leads to distortion and what might we do to remedy this issue?

Filed Under: Kanban Tagged With: Cost of Delay, expediting, impact, just in time, priority, proxy variable, pull system, push system, service level agreement, trust, urgency, work in progress limit

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

automation flow manifesto statistical control chart agile kanban waste context switching lead time incident knowledge work adaptive case management cause value rigidity ITSM leadership risk urgency kanban training agility ITIL kanban board Incident Management change management impact histogram lean management problem lean bias Service Management tools process knowledge management process metrics manifesto for software development change control value stream incident management tools
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in