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The causes of incidents

23 February 2013 by Robert Falkowitz 6 Comments

Causes of incidents

Are 80% of incidents really caused by changes? In a recent thread, it was advanced that 80% of incidents were caused by changes. Since that figure does not correspond to any experience I have had with any organization, I thought it would be worthwhile to investigate a little how some organizations perceive the causes of […]

Filed Under: Incident Management Tagged With: causes, Incident Management, incidents, survey

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