• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

kamishibai board

A Value Stream for Service Management

1 July 2015 by Robert Falkowitz 9 Comments

kanban board with swim lanes

One of the main benefits of a lean/kanban approach to IT is the simplification of processes expressed in the value stream of each team. But IT teams are sometimes indoctrinated with process frameworks coming from approaches such as COBIT® or ITIL®. They may be at a loss to understand how a single value stream can […]

Filed Under: Kanban Tagged With: cross-functional teams, kamishibai board, kanban, kanban board, lean management, operational tasks, TPM board, value stream

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The role of the problem manager
  • The Three Indicators
  • Visualization of Configurations

Tag Cloud

Cost of Delay process metrics histogram kanban board agile flow manifesto for software development statistical control chart cause change control service request tools waste value lean incident adaptive case management knowledge management context switching impact rigidity risk lean management knowledge work kanban training process kanban incident management tools manifesto urgency leadership Incident Management ITIL problem change management automation lead time service management tools value stream bias
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2022 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in