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kamishibai board

A Value Stream for Service Management

1 July 2015 by Robert Falkowitz 9 Comments

kanban board with swim lanes

One of the main benefits of a lean/kanban approach to IT is the simplification of processes expressed in the value stream of each team. But IT teams are sometimes indoctrinated with process frameworks coming from approaches such as COBIT® or ITIL®. They may be at a loss to understand how a single value stream can […]

Filed Under: Kanban Tagged With: cross-functional teams, kamishibai board, kanban, kanban board, lean management, operational tasks, TPM board, value stream

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