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A Manifesto for Service Management Agility—Part IV

27 October 2017 by Robert Falkowitz Leave a Comment

route options for travel from Geneva to Milan

Also I shall untangle by what power The steersman Nature guides the sun’s courses, And the meanderings of the moon… lest we should think They roll along by any plan of gods. —Lucretius, De rerum naturæ V1 This is the fourth part of a series proposing a Manifesto for Service Management Agility. It draws upon […]

Filed Under: Agility, Service Management Tagged With: agile, agile planning, agility, Eisenhower, John Boyd, manifesto, manifesto for software development, OODA, planning, rigidity, service design, Service Management, Sun Tzu, von Moltke

Managing People Resource Liquidity

12 April 2016 by Robert Falkowitz 5 Comments

missing skill on kanban card

What is resource liquidity? There is often a lack of depth in skills in a department. There may be only one person having the knowledge or skills required to perform a task, who thereby becomes a bottleneck. The immediate availability of a person to perform a task is the liquidity of the personnel in the […]

Filed Under: Kanban, Organization Structure Tagged With: assets, competences, liabilities, liquidity, Little's Law, people resource liquidity, planning, resource liquidity, skills, training

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