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On the origin and the descent of managing services. We put meat on the bones.

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resource liquidity

People are not fungible

6 October 2018 by Robert Falkowitz 2 Comments

Fungible robots

There is a tendency in dis­cus­sions of staffing and org­ani­za­tional structure to speak of people, especially soft­ware en­gi­neers, as being fun­gible—or not. What an ex­ceedingly unpleasant choice of words! People are not fungible. People fungibility is an inappropriate concept. Let’s see how the un­der­pin­ning issues can be dis­cussed more fruit­ful­ly. What is Fungibility? Fungibility is […]

Filed Under: Agility Tagged With: fungibility, resource liquidity

Kanban and field service

12 June 2018 by Robert Falkowitz Leave a Comment

Mobile card board in vehicle

Field service work has a variety of constraints and special characteristics that may influence how the flow of field service work is managed using kanban. What is different about field service and what should we take into account when using kanban to manage field service work? Many of the issues that I will describe may […]

Filed Under: Kanban Tagged With: field service, kanban board, mobile kanban board, pre-commitment, resource liquidity, robotic process automation, waste

Managing People Resource Liquidity

12 April 2016 by Robert Falkowitz 5 Comments

missing skill on kanban card

What is resource liquidity? There is often a lack of depth in skills in a department. There may be only one person having the knowledge or skills required to perform a task, who thereby becomes a bottleneck. The immediate availability of a person to perform a task is the liquidity of the personnel in the […]

Filed Under: Kanban, Organization Structure Tagged With: assets, competences, liabilities, liquidity, Little's Law, people resource liquidity, planning, resource liquidity, skills, training

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