• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

training

How to increase visualization maturity

10 August 2020 by Robert Falkowitz 2 Comments

streamgraph time series

We communicate information visually via a two-way street. BOth visualization de­signers and viewers must have similar levels of maturity to benefit from visualizations. This article suggest techniques for increasing the overall maturity of visualization techniques in an organizations.

Filed Under: Visualization Tagged With: annotations, before-after, testimonials, training

Managing People Resource Liquidity

12 April 2016 by Robert Falkowitz 5 Comments

missing skill on kanban card

What is resource liquidity? There is often a lack of depth in skills in a department. There may be only one person having the knowledge or skills required to perform a task, who thereby becomes a bottleneck. The immediate availability of a person to perform a task is the liquidity of the personnel in the […]

Filed Under: Kanban, Organization Structure Tagged With: assets, competences, liabilities, liquidity, Little's Law, people resource liquidity, planning, resource liquidity, skills, training

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators

Tag Cloud

impact change management manifesto for software development process risk problem service management tools flow priority kanban board lean management incident management tools knowledge work cause incident knowledge management context switching resource liquidity manifesto statistical control chart process definition histogram kanban training value stream process metrics service manager ITIL rigidity waste agile Cost of Delay service request ITSM flow efficiency lead time automation lean Incident Management bias kanban
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

Manage Cookie Consent
We use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}