What is demand management? Sometimes it seems like a chimæra, other times like a selkie and yet other times like a sphinx.
The Model of Artificial Intelligence in a Service System is exemplified by the case of classifying service requests
The Agile Manifesto has borne not just fruit, but complete orchards and plantations. But as we know, that document intended to be a manifesto for agile software development. Let us examine how that manifesto may be adapted for service management. What would a Manifesto for Service Management Agility be?1 The Manifesto for Agile Software Development […]