If an AI is designed and used as a component in a service, what is the role of the service manager throughout the lifetime of that AI?
Since the benefits of artificial intelligence are heavily dependent on the quality and, very often, the quantity of data, a service provider should consider developing its data strategies if it intends to benefit from AI.
The Model of Artificial Intelligence in a Service System is exemplified by the case of classifying service requests
An artificial intelligence is a component in a service system. It follows the general model of the phases of development and use for any service system. However, there are certain activities in these phases specific to AI. They are described in this model.
Certain users of artificial intelligence systems make the assumption that by reversing the use of a neural network—solving for the inputs rather than solving for outputs—they can use AI towards creative ends. In my view, this approach is a misrepresentation of what we understand by creativity. However, this technique is very useful in analyzing human […]
In preparation for a discussion of creativity and artificial intelligence, I will describe here how I understand “creativity”. My purpose is to set the stage for that other discussion, in which I will address what I find to be a key misrepresentation in the current capabilities of artificial intelligence. I believe that we can judge […]