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Artificial Intelligence

The Service Manager’s Role in AI

28 June 2019 by Robert Falkowitz 1 Comment

Bayes Theorem and Changes in Probability of having a Disease

If an AI is designed and used as a component in a service, what is the role of the service manager throughout the lifetime of that AI?

Filed Under: Artificial Intelligence Tagged With: AI operations, bias, data collection, probably approximately correct, service manager, solution design, supervised learning, unsupervised learning

AI Data Strategy for Service Management

3 June 2019 by Robert Falkowitz Leave a Comment

AI data virtuous cycle

Since the benefits of artificial intelligence are heavily dependent on the quality and, very often, the quantity of data, a service provider should consider developing its data strategies if it intends to benefit from AI.

Filed Under: Artificial Intelligence Tagged With: data, data capture, data strategy, strategy

AI for Service Request Management

25 March 2019 by Robert Falkowitz Leave a Comment

service request classification

The Model of Artificial Intelligence in a Service System is exemplified by the case of classifying service requests

Filed Under: Artificial Intelligence Tagged With: service request

A Model of Artificial Intelligence in a Service System

25 February 2019 by Robert Falkowitz 6 Comments

artificial intelligence phase model

An artificial intelligence is a component in a service system. It follows the general model of the phases of development and use for any service system. However, there are certain activities in these phases specific to AI. They are described in this model.

Filed Under: Artificial Intelligence Tagged With: deterministic output, machine learning, mathematical model, probabilistic output, service manager, service system, supervised learning

Creativity, Quintessence and AI

13 January 2018 by Robert Falkowitz 1 Comment

Asio flammeus

Certain users of artificial intelligence systems make the assumption that by reversing the use of a neural network—solving for the inputs rather than solving for outputs—they can use AI towards creative ends. In my view, this approach is a misrepresentation of what we understand by creativity. However, this technique is very useful in analyzing human […]

Filed Under: Artificial Intelligence Tagged With: artificial intelligence, bias, machine learning, pareidolia, quintessence

What is creativity?

10 December 2017 by Robert Falkowitz 2 Comments

can of soup

In preparation for a discussion of creativity and artificial intel­li­gence, I will describe here how I understand “creativity”. My pur­pose is to set the stage for that other discussion, in which I will address what I find to be a key misrepresentation in the current capabilities of artificial intel­li­gence. I believe that we can judge […]

Filed Under: Artificial Intelligence Tagged With: AI, Albert Einstein, Andy Warhol, Bobby Fischer, coherence, creativity, Cynefin Framework, Donald Byrne, Friedrich Kekulé, General Theory of Relativity, gibberish, Ginevra de' Benci, innovation, Leonardo da Vinci, novelty, obviousness, Richard Feynman

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