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serviceability

What might availability management be?

12 February 2013 by Robert Falkowitz 4 Comments

4 Ps

The availability management gap There are many gaps between the practices of most service providers and the so-called “best” practices. Perhaps one of the largest gaps is in the discipline of managing availability. And yet, this common situation is striking. Unlike incident or problem management, which cannot create new value for customers, but can only […]

Filed Under: Availability mgmt Tagged With: availability, availability management, availability manager, product manager, reliability, service manager, serviceability

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