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On the origin and the descent of managing services. We put meat on the bones.

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service manager

The Service Manager’s Role in AI

28 June 2019 by Robert Falkowitz 1 Comment

Bayes Theorem and Changes in Probability of having a Disease

If an AI is designed and used as a component in a service, what is the role of the service manager throughout the lifetime of that AI?

Filed Under: Artificial Intelligence Tagged With: AI operations, bias, data collection, probably approximately correct, service manager, solution design, supervised learning, unsupervised learning

A Model of Artificial Intelligence in a Service System

25 February 2019 by Robert Falkowitz 7 Comments

artificial intelligence phase model

An artificial intelligence is a component in a service system. It follows the general model of the phases of development and use for any service system. However, there are certain activities in these phases specific to AI. They are described in this model.

Filed Under: Artificial Intelligence Tagged With: deterministic output, machine learning, mathematical model, probabilistic output, service manager, service system, supervised learning

What might availability management be?

12 February 2013 by Robert Falkowitz 4 Comments

4 Ps

The availability management gap There are many gaps between the practices of most service providers and the so-called “best” practices. Perhaps one of the largest gaps is in the discipline of managing availability. And yet, this common situation is striking. Unlike incident or problem management, which cannot create new value for customers, but can only […]

Filed Under: Availability mgmt Tagged With: availability, availability management, availability manager, product manager, reliability, service manager, serviceability

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