If an AI is designed and used as a component in a service, what is the role of the service manager throughout the lifetime of that AI?
An artificial intelligence is a component in a service system. It follows the general model of the phases of development and use for any service system. However, there are certain activities in these phases specific to AI. They are described in this model.
The availability management gap There are many gaps between the practices of most service providers and the so-called “best” practices. Perhaps one of the largest gaps is in the discipline of managing availability. And yet, this common situation is striking. Unlike incident or problem management, which cannot create new value for customers, but can only […]