An automated value stream map is an advanced example of how information visualizations may be integrated into service system management tools.
availability
What might availability management be?
The availability management gap There are many gaps between the practices of most service providers and the so-called “best” practices. Perhaps one of the largest gaps is in the discipline of managing availability. And yet, this common situation is striking. Unlike incident or problem management, which cannot create new value for customers, but can only […]