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reliability

Violin plots for services & kanban

16 March 2018 by Robert Falkowitz 1 Comment

Concept of a violin plot

I have frequently remarked that “traditional” analysis of service events and the plotting of data is highly misleading. This is due to a distribution of data that is neither symmetric nor normal. A useful data plotting tool for asymmetric, non normal data distributions is the violin plot. This article joins my series of articles concerning […]

Filed Under: Graphical management tools, Kanban, Service Management Tagged With: asymmetric distribution, box plot, histogram, interquartile range, lead time, median, normal distribution, probability density, reliability, tools, violin plot

What might availability management be?

12 February 2013 by Robert Falkowitz 4 Comments

4 Ps

The availability management gap There are many gaps between the practices of most service providers and the so-called “best” practices. Perhaps one of the largest gaps is in the discipline of managing availability. And yet, this common situation is striking. Unlike incident or problem management, which cannot create new value for customers, but can only […]

Filed Under: Availability mgmt Tagged With: availability, availability management, availability manager, product manager, reliability, service manager, serviceability

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