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customer changes

The scope of change control

18 November 2012 by Robert Falkowitz Leave a Comment

With the publication of ITIL® ver. 3 in 2007, a clear stance was taken regarding the scope of change management. The authors of the Service Transition volume pointed out the rather obvious fact that changes at almost any place in the value network of service delivery could impact the quality of the services. Therefore, it […]

Filed Under: Change management Tagged With: agile, automation, change control, change management, Continuous Delivery, customer changes, Devops, infrastructure as code, ITIL, ITSM, operational changes, service life-cycle, Service Management, strategic changes, supplier changes, tactical changes

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