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Change management

Releases and Changes

1 April 2014 by Robert Falkowitz 2 Comments

“Best Practice” in 2000(?) I remember being taught in an ITIL® V2 class that higher quality is one of the principle benefits of grouping changes into releases. This is principally due to more efficient use of testing. ITIL mentions as benefits (Service Support §9.4.1): a greater success rate in the Release of hardware and software […]

Filed Under: Change management, Release management Tagged With: change management, Continuous Delivery, extreme programming, quality, regression testing, release management, testing

Types of Tool Automation

13 October 2013 by Robert Falkowitz Leave a Comment

Types of tool automation The fundamental difference between a software tool and most types of tools is that software can be programmed to automate one or more tasks. Most other tools do not automate work at all, only extending the capabilities of the wielder of the tool. Certain mechanical tools can automate a task, but, […]

Filed Under: Automation, Availability management, Change management, Incident Management, Risk management, Service level management, Service Management Tools, Tools Tagged With: automation, change management, Incident Management, incident management tools, Service Management, service management tools

On the impacts and risks of changes

5 January 2013 by Robert Falkowitz Leave a Comment

This text has grown out of an answer I provided in an on-line discussion group, posted on 16 November 2012. The issue I would like to address is the evident confusion in many minds between risk and impact. Often, you ask people for a list of risks and they provide, instead, a list of impacts, […]

Filed Under: Change management Tagged With: change, change management, impact, risk

The scope of change control

18 November 2012 by Robert Falkowitz Leave a Comment

With the publication of ITIL® ver. 3 in 2007, a clear stance was taken regarding the scope of change management. The authors of the Service Transition volume pointed out the rather obvious fact that changes at almost any place in the value network of service delivery could impact the quality of the services. Therefore, it […]

Filed Under: Change management Tagged With: agile, automation, change control, change management, Continuous Delivery, customer changes, Devops, infrastructure as code, ITIL, ITSM, operational changes, service life-cycle, Service Management, strategic changes, supplier changes, tactical changes

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