“Best Practice” in 2000(?) I remember being taught in an ITIL® V2 class that higher quality is one of the principle benefits of grouping changes into releases. This is principally due to more efficient use of testing. ITIL mentions as benefits (Service Support §9.4.1): a greater success rate in the Release of hardware and software […]
change management
Types of Tool Automation
Types of tool automation The fundamental difference between a software tool and most types of tools is that software can be programmed to automate one or more tasks. Most other tools do not automate work at all, only extending the capabilities of the wielder of the tool. Certain mechanical tools can automate a task, but, […]
On the impacts and risks of changes
This text has grown out of an answer I provided in an on-line discussion group, posted on 16 November 2012. The issue I would like to address is the evident confusion in many minds between risk and impact. Often, you ask people for a list of risks and they provide, instead, a list of impacts, […]
The scope of change control
With the publication of ITIL® ver. 3 in 2007, a clear stance was taken regarding the scope of change management. The authors of the Service Transition volume pointed out the rather obvious fact that changes at almost any place in the value network of service delivery could impact the quality of the services. Therefore, it […]