• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

Continual improvement

The Three Indicators

28 September 2020 by Robert Falkowitz Leave a Comment

dangerous curve ahead sign

When managing work in an agile manner, we should consider three types of indicators: lead, lag and along.

Filed Under: Continual improvement, Kanban Tagged With: along indicator, indicator, lag indicator, lead indicator

Gandhi and continual improvement

2 July 2016 by Robert Falkowitz

Last week I saw a film about the group Ekta Parishad.1 This group applies methods derived from Mohandas Gandhi to help dispossessed Indians to regain their land and livelihood. The film centered on one of the main activities of the group, which is the training of the dispossessed people from a certain region on how […]

Filed Under: Continual improvement Tagged With: ahimsa, continual improvement, Gandhi, gemba walk, genchi genbutsu, non-violence

Collaboration Maturity Levels

5 September 2015 by Robert Falkowitz

Raising a building

In my posting on a Continual Improvement Maturity Model, I invited readers to help expand and improve the model. Rob Worth made the excellent suggestion that such a model should also include an axis of collaboration, in addition to the other axes described there. He proposed a description of the various levels. Inspired by Rob’s […]

Filed Under: Continual improvement Tagged With: collaboration, communication, decision making, knowledge work, maturity, maturity model, teamwork

A Continual Improvement Maturity Model

21 July 2015 by Robert Falkowitz 15 Comments

Displaying continuous improvement maturity using a radar chart

A continual improvement maturity model♠ Over the past year, I have worked with several organizations wishing to start the continual improvement of their services and how they manage them. Continual improvement can be a profound cultural change for an organization. Many teams find it difficult to appropriate and internalize the principles of continual improvement. And […]

Filed Under: Continual improvement Tagged With: leadership, maturity level, maturity model

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

process definition kanban training rigidity lean management automation waste ITIL risk problem process tools priority kanban Service Management impact service manager flow value Incident Management knowledge work incident leadership Cost of Delay lean cause value stream statistical control chart manifesto agility incident management tools bias histogram ITSM agile lead time change management flow efficiency manifesto for software development kanban board knowledge management
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in