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On the origin and the descent of managing services. We put meat on the bones.

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process definition

Minimum viable process

7 February 2016 by Robert Falkowitz 10 Comments

Start simple I told my customer to start managing changes by using the simplest possible activity for change control, and then use a continual improvement approach to develop that activity in a way that meets the real needs of the organization and is also acceptable to the stakeholders.  Let me call that simplest of processes […]

Filed Under: featured, processes Tagged With: lean, minimum viable process, minimum viable product, process, process definition

Three process architecture principles

7 February 2016 by Robert Falkowitz 9 Comments

My experience with process architecture principles Over the years, my advice to clients seeking to improve how they work has been underpinned by a set of implicit process architecture principles. I would like to share them here and explain my reasoning behind them.

Filed Under: processes Tagged With: activity homonymy, activity polyphony, end-to-end, enterprise architecture tools, kanban, lean IT, lean process management, process architecture, process definition, process metrics, process output, process purpose, tampering, waste

Case vs. Process is a matter of scope, innovation and maturity

10 December 2012 by Robert Falkowitz 6 Comments

Frederick W. Taylor

First, a reminder about why processes are used Perhaps the most important contribution of ITIL V2 to the realm of IT service management was its emphasis on working according to well defined processes. This contribution has undoubted merits, although its unthinking, blanket adoption has come under considerable criticism. Be that as it may, the fundamental […]

Filed Under: Service Management Tagged With: acm, adaptive case management, knowledge management, knowledge work, knowledge workers, process definition, processes

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