• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

knowledge workers

Organizing for Kanban

25 April 2014 by Robert Falkowitz 5 Comments

hybrid organization

When Kanban decides against lower lead times Certain organizations applying Kanban principles may choose not to include IT operations specialists in cross-functional teams, on the assumption that it would be very hard to keep such specialists busy. These organizations prefer, instead, to group the operations specialists in their own teams, thereby increasing the risk that […]

Filed Under: Kanban, Organization Structure Tagged With: career development, cross-functional team, efficiency, kanban, knowledge management, knowledge work, knowledge workers, organization, organization structure, standardization

Case vs. Process is a matter of scope, innovation and maturity

10 December 2012 by Robert Falkowitz 6 Comments

Frederick W. Taylor

First, a reminder about why processes are used Perhaps the most important contribution of ITIL V2 to the realm of IT service management was its emphasis on working according to well defined processes. This contribution has undoubted merits, although its unthinking, blanket adoption has come under considerable criticism. Be that as it may, the fundamental […]

Filed Under: Service Management Tagged With: acm, adaptive case management, knowledge management, knowledge work, knowledge workers, process definition, processes

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The role of the problem manager
  • The Three Indicators
  • Visualization of Configurations

Tag Cloud

ITSM value stream kanban training cause ITIL knowledge work leadership histogram process service manager service request lean flow efficiency Incident Management rigidity risk tools problem Cost of Delay manifesto service management tools bias lean management manifesto for software development kanban priority impact process definition agile change management resource liquidity incident waste knowledge management process metrics flow automation incident management tools context switching kanban board
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2022 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in