In this article, I will delve into some of the issues associated with visualizing the configurations of systems.As with many other disciplines in service management, the use of visualizations in configuration management can be problematic. I hope to highlight some of these issues with a view toward: improving the functionality software developers build into configuration management; and expanding how consumers of configuration information make use of visualizations.
We communicate information visually via a two-way street. BOth visualization designers and viewers must have similar levels of maturity to benefit from visualizations. This article suggest techniques for increasing the overall maturity of visualization techniques in an organizations.
An automated value stream map is an advanced example of how information visualizations may be integrated into service system management tools.
Service management tools include only rarely the visualizations that provide a high level of information to support the management of services. The reasons for this and many examples of high-level visualizations are provided.
In this age of visual management, Bayesian reasoning, machine learning and other statistical methods, it is increasingly important to understand how certain we are about the “facts” and how to visualize that uncertainty.
Visualizations are but one channel among many for communicating messages. What are its particular advantages? In addition to describing many of the benefits of information visualizations, I end this article with a few caveats regarding their difficulties or misuse.
A glossary of information visualization terms as used in this series of articles
In the early days of digital computing and personal computing, our tools were largely monotone: screens with green or orange characters against a black field and dot-matrix printers whose ribbons had but a single color. As color screens and printers became common, so did the color capabilities of the software applications we use. I think […]