• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

Visualization

Visualization of Configurations

16 September 2020 by Robert Falkowitz Leave a Comment

adjacency matrix

In this article, I will delve into some of the issues associated with vi­su­a­liz­ing the con­fig­u­ra­tions of systems.As with many other dis­ci­plines in ser­vice ma­nage­ment, the use of vi­­s­u­a­l­i­­za­­tions in con­fig­u­ra­tion ma­nage­ment can be prob­lem­atic. I hope to highlight some of these issues with a view toward: improving the func­tionality soft­ware de­ve­lop­ers build into configuration ma­nage­ment; and expand­ing how con­sumers of con­fig­u­ra­tion in­for­ma­tion make use of vi­­su­­a­l­i­­za­­tions.

Filed Under: Visualization Tagged With: adjacency matrixes, configuration, configuration management, containers, graphs, labeled illustrations, treemaps

How to increase visualization maturity

10 August 2020 by Robert Falkowitz 2 Comments

streamgraph time series

We communicate information visually via a two-way street. BOth visualization de­signers and viewers must have similar levels of maturity to benefit from visualizations. This article suggest techniques for increasing the overall maturity of visualization techniques in an organizations.

Filed Under: Visualization Tagged With: annotations, before-after, testimonials, training

Automated Value Stream Maps

9 May 2020 by Robert Falkowitz Leave a Comment

capturing defects

An automated value stream map is an advanced example of how information visualizations may be integrated into service system management tools.

Filed Under: Visualization Tagged With: automated value stream map, availability, batch size, capacity use, changeover time, cycle time, defect rate, information flow, inventory size, lean management, maintenance time, materials flow, queue size, value added work, value stream, value stream map, value stream phase, waste

Information Visualizations for Service Management

24 April 2020 by Robert Falkowitz 1 Comment

contour map

Service management tools include only rarely the visualizations that provide a high level of information to support the management of services. The reasons for this and many examples of high-level visualizations are provided.

Filed Under: Service Management, Visualization Tagged With: bee swarms, bump charts, clustered scatter plots, contour maps, cumulative flow diagrams, customer journey maps, directed graphs, heat maps, histogram, Marey charts, parallel coordinates, perceptual maps, sankey charts, statistical control chart, stream graphs, tile maps, value stream maps, violin plots, Wardley maps

Visualizing uncertainty

15 January 2020 by Robert Falkowitz 1 Comment

gradient chart of expected disk model life

In this age of visual management, Bayesian reasoning, machine learning and other statistical methods, it is increasingly important to understand how certain we are about the “facts” and how to visualize that uncertainty.

Filed Under: Visualization Tagged With: bias, box plot, buckets, complex adaptive system, continuous visual encoding, error bar, gradient chart, histogram, Hubbard, hypothetical outcome plot, Kahneman, probability density function, saturation, statistical control chart, systematic error, Value suppressing uncertainty palette, violin plot

Why Use Information Visualizations?

3 January 2020 by Robert Falkowitz Leave a Comment

visualization as high bandwidth

Visualizations are but one channel among many for com­mu­ni­cat­ing messages. What are its particular advantages? In addition to describing many of the benefits of information visualizations, I end this article with a few caveats regarding their difficulties or misuse.

Filed Under: Visualization Tagged With: correlation coefficient, fMRI, statistical control chart, variance, visual bandwidth, visual channels, visual field, visual memory

Information Visualization Glossary

29 November 2019 by Robert Falkowitz

A glossary of information visualization terms as used in this series of articles

Filed Under: Visualization

Information Visualization and Color

29 November 2019 by Robert Falkowitz Leave a Comment

color wheel

In the early days of digital computing and personal com­put­ing, our tools were largely monotone: screens with green or orange cha­rac­ters against a black field and dot-matrix printers whose ribbons had but a single color. As color screens and printers became common, so did the color capabilities of the soft­ware applications we use. I think […]

Filed Under: Visualization Tagged With: analogous colors, color, color scheme, cultural significance, emotional significance, hue, logo, luminosity, map visualization, palette, perception, shades

Next Page »

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators

Tag Cloud

ITSM priority histogram service request context switching Incident Management service management tools cause flow rigidity leadership knowledge management automation incident service manager waste kanban training bias process metrics kanban board change management Cost of Delay lean value stream tools lean management flow efficiency incident management tools process impact problem resource liquidity manifesto for software development manifesto knowledge work ITIL kanban process definition risk agile
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

Manage Cookie Consent
We use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}