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On the origin and the descent of managing services. We put meat on the bones.

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continual improvement

Using spare time

5 March 2018 by Robert Falkowitz 1 Comment

lean-kanban task management goals

There is a strong contrast between the traditional management view of spare time and the kanban view. Traditional managers1 view spare time as something to avoid, as a sign of inefficiency or even laziness. One im­por­tant responsibility of such managers is to keep workers busy. In contrast to this, network queuing theory—and kanban in particular—show […]

Filed Under: Kanban Tagged With: continual improvement, coordination, Cynefin Framework, incremental improvement, kanban board, learning, leisure, perfection, spare time, value stream, waste

Gandhi and continual improvement

2 July 2016 by Robert Falkowitz

Last week I saw a film about the group Ekta Parishad.1 This group applies methods derived from Mohandas Gandhi to help dispossessed Indians to regain their land and livelihood. The film centered on one of the main activities of the group, which is the training of the dispossessed people from a certain region on how […]

Filed Under: Continual improvement Tagged With: ahimsa, continual improvement, Gandhi, gemba walk, genchi genbutsu, non-violence

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