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On the origin and the descent of managing services. We put meat on the bones.

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Using spare time

5 March 2018 by Robert Falkowitz 1 Comment

lean-kanban task management goals

There is a strong contrast between the traditional management view of spare time and the kanban view. Traditional managers1 view spare time as something to avoid, as a sign of inefficiency or even laziness. One important responsibility of such managers is to keep workers busy. In contrast to this, network queuing theory—and kanban in particular—show […]

Filed Under: Kanban Tagged With: continual improvement, coordination, Cynefin Framework, incremental improvement, kanban board, learning, leisure, perfection, spare time, value stream, waste

Leaders, managers and bosses

7 August 2014 by Robert Falkowitz Leave a Comment

Everyone is talking about leadership Leadership is a popular theme for pundits these days. Many of them repeat the quote from (at the time) ex-U.S. president Theodore Roosevelt: People ask the difference between a leader and a boss … The leader works in the open, and the boss in covert. The leader leads, and the […]

Filed Under: Organization Structure Tagged With: boss, cattle drover, leadership, learning, manager, shepherd

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