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On the origin and the descent of managing services. We put meat on the bones.

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When is a kanban tool not a kanban tool?

7 February 2018 by Robert Falkowitz

value stream on card board

An indicator of the increasing popularity of kanban is the number of software tools and online services that claim kanban functionality. For those practitioners who have seen the tremendous benefits of kanban, this should be a gratifying development. But what does it really mean for a tool to support or to enable kanban? And what […]

Filed Under: featured, Kanban, Tools Tagged With: blockage, class of service, deterministic management, flow, kanban board, Little's Law, muri, priority, probabilistic management, pulling work, pushing work, queue length, team autonomy, Theory of Constraints, tools selection, value stream, visualization, WIP limit, work item

Lean configuration management: a conundrum

2 June 2017 by Robert Falkowitz Leave a Comment

How does a purely internal activity like configuration ma­nage­ment add value to customers? Would a customer gladly pay you for your configuration ma­nage­ment ac­ti­vi­ties? Keeping your con­fi­gu­rations under control is hardly value adding in the same way as, for example, increasing the utility of a service. And yet, good configuration management under­pins virtually all service […]

Filed Under: Configuration management Tagged With: added value, aviation industry, change control, class of service, CMDB, configuration control, intangible, kanban, lean management, non-added value, poka yoke, value stream, waste

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