• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

flow

Managing Context Switching

10 September 2018 by Robert Falkowitz 3 Comments

context switching

It has become a commonplace that the throughput of a team’s or individual’s work is sig­ni­fi­cant­ly slowed by context switching. If, instead of trying to multi-task and performing many different tasks within a given lapse of time, we finish a task before we start another, there will be much less context switching. Con­se­quent­ly, we would […]

Filed Under: Kanban Tagged With: context switching, cost of interruptions, flow, flow optimization

When is a kanban tool not a kanban tool?

7 February 2018 by Robert Falkowitz

value stream on card board

An indicator of the increasing popularity of kanban is the number of software tools and online services that claim kanban functionality. For those practitioners who have seen the tremendous benefits of kanban, this should be a gratifying development. But what does it really mean for a tool to support or to enable kanban? And what […]

Filed Under: Kanban, Tools Tagged With: blockage, class of service, deterministic management, flow, kanban board, Little's Law, muri, priority, probabilistic management, pulling work, pushing work, queue length, team autonomy, Theory of Constraints, tools selection, value stream, visualization, WIP limit, work item

Using Sankey diagrams for kanban

31 January 2017 by Robert Falkowitz 3 Comments

Sankey diagram

A Sankey diagram is used to provide a visual analysis of flows. While it might be most commonly used to display the flow of materials through a distribution system, such as petroleum and its derived products, Sankey diagrams are well adapted to provide visual analysis of the flow of any type of work. Thus, they […]

Filed Under: Graphical management tools, Kanban Tagged With: flow, kanban, Sankey diagram, visual management

Psychology, Flow and Kanban

10 April 2014 by Robert Falkowitz 1 Comment

Kanban and Flow The benefits accrued to an organization by adopting Kanban methods are closely related to the concept of flow as described by Mihály Csíkszentmihályi (Flow: The Psychology of Optimal Experience, New York: Harper and Row, 1990). Having a social scientific underpinning for Kanban, we may be assured that it is not just a flash-in-the-pan […]

Filed Under: Kanban Tagged With: Csíkszentmihályi, flow, kanban, psychology

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators

Tag Cloud

kanban training incident management tools kanban manifesto for software development Incident Management change management cause rigidity agile problem knowledge work resource liquidity histogram lead time lean incident impact flow service manager context switching flow efficiency automation knowledge management service request risk manifesto ITSM value stream lean management kanban board Cost of Delay statistical control chart waste process definition process process metrics priority service management tools bias ITIL
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in